Terms & Conditions

Website: ontrachten.com

Welcome to Ontrachten. By placing an order with us, you're agreeing to the terms outlined below. Together, these form a legal agreement between you and Ontrachten for the sale and purchase of our products, so please take a moment to read through them.

Accuracy of Information

When you make a purchase, we ask that all the details you provide — your name, address, contact information, and payment details — are accurate, truthful, and kept up to date. This helps us process your order correctly and avoid any delays or issues on your end.

Monitoring for Security

To help keep transactions safe and prevent fraud, Ontrachten reserves the right to monitor emails and online chats related to orders and purchases. This is purely for security purposes and to make sure everything runs smoothly on both ends.

External Links

You may come across links to other websites while browsing ontrachten.com. These sites are independent of us, and we're not responsible for the accuracy, content, or practices of any external source we happen to link to.

Product Descriptions

We do our best to represent every product on our site as accurately as possible — colors, materials, and details included. That said, screens vary from device to device, so we can't guarantee that what you see on your monitor will match the product exactly in every case. We appreciate your understanding here.

Order Confirmation

Once you place an order, you'll receive a confirmation email from our team shortly after. If this email doesn't land in your inbox within 24 hours, please reach out to us right away — it could mean the order wasn't captured properly on our end, and we'll want to sort that out quickly.

For any questions, concerns, or complaints, you're always welcome to contact us at support@ontrachten.com.

Your Privacy

We take your privacy seriously and follow the requirements of the EU General Data Protection Regulation (GDPR). For a full picture of how we collect, use, and protect your information, please have a look at our Privacy Policy on our website.